Refund and Returns Policy

Delivery & Returns
Orders are usually packed and dispatched within three working days.

Delivery for customers in the UK
Orders of total weight under 2 kg are sent via Royal Mail 2nd Class. Their delivery aim is 2 to 3 working days including Saturdays.
Orders of total weight over 2 kg are sent via Royal Mail, Hermes or DHL service. Their delivery aim is within 2 days.
All UK customers you should receive orders within 5 to 7 working days of ordering.

UK shipping prices
All shipping costs are based on the dimensions and weight of each item.

 
International Shipping Costs
All shipping costs are based on the dimensions and weight of each item. International shipping is available. Please contact me to receive a quote about Delivery for Customers in Europe, USA and rest of the world either through the contact page on the website or at woburnsandsclay@gmail.com

Breakages & Returning Items
I spend a lot of time ensuring my hand made pots are wrapped well and in double walled packaging boxes. My pottery has arrived safely throughout the UK, Europe, Australia and the USA.
In the unlikely event something does get broken in transit, please keep packaging and item, photograph item in the original state it arrives in and send us a message via the contact us page within 7 working days to discuss return and exchange/refund.
Refunds will be processed within 3-5 working days after returned item is received by Woburn Sands Clay.

Other Payment Options
PayPal and Stripe payments are available through the website. if you would like to discuss Bacs payments instead, please contact us via the contact page.