Delivery & Returns
Orders are usually packed and dispatched within three working days.
Delivery for customers in the UK
Orders of total weight under 2 kg are sent via Royal Mail 2nd Class signed for service. Their delivery aim is 2 to 3 working days including Saturdays.
Orders of total weight over 2 kg are sent via Parcelforce Express48 service. Their delivery aim is within 2 days.
So for all UK customers you should receive orders within 3 to 5 working days of ordering.
UK shipping prices
For orders under £50 shipping is charged at £3.99.
For orders of £50 or over UK shipping is Free.
Delivery for Customers in Europe
Parcels up to 2 kg are sent worldwide via Royal Mail International Tracked & Signed. Royal Mail say they aim to deliver to Europe within 3-5 working days. Depending on customs or other delays this might be longer. This may be revised subject to new regulations following Brexit.
Please contact me about Delivery for Customers in USA and rest of the world
Breakages & Returning Items
I spend a lot of time ensuring my hand made pots are wrapped well and in double walled packaging boxes. My pottery has arrived safely throughout the UK, Europe, Australia and the USA.
In the unlikely event something does get broken in transit, please keep packaging and item, photograph item in the original state it arrives in and send us a message via the contact us page within 7 working days to discuss return and exchange/refund.
Refunds will be processed within 3-5 working days after returned item is received by Woburn Sands Clay.
Other Payment Options
Stripe, allowing card payments is in the process of being step up, in the meantime, if you would like to discuss Bacs payments instead of PayPal please contact us via the contact page.